Refund policy

We ONLY offer store credit for returns. We DO NOT issue refunds to original method of payment. 
To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, scent free, with all tags attached, and in its original packaging. Please include your package slip with the return.


To start a return, you can contact us at info@shopneelimas.com. If your return is accepted, we will send you an email to notify you that we have received your returned item, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Returns may take up to two weeks to process. Please keep tracking for your own records. 

Defective items

If you believe you have received defective or incorrect merchandise from your order due to an error on behalf of NEELIMAS , we will do our best to get you the correct size and cover shipping costs when returning the item(s) back to us and for the replacement item(s) back to you. You must contact customer service within 5 business days of the package’s original delivery at info@shopneelimas.com. Merchandise that has been washed cannot be accepted for store credit. 

Exceptions / non-returnable items

Only regular priced items may be returned. Unfortunately, the following items are non-returnable:

  • Any item purchased with promo codes
  • All jewelry
  • All hats
  • All accessories
  • All intimates
  • All masks
  • All sale items

If you return a non-returnable item, store credit will not be issued.

Exchanges


If you wish to exchange your item for another size, you must return your unwanted item back to us. We must receive your return within 20 days of your order date to be eligible for return. The 20 days starts from the day the order was placed by the customer. Returns older than 20 days will be rejected, and you will be contacted to have them shipped back to you at your expense. To be eligible for a return, your item must be in the same condition that you received it. Once your return is accepted, we will issue store credit.

You may then place an order for the desired size using your store credit. We cannot guarantee the item you would like as your exchange will be in stock when we receive your return. Because of this we do not offer exchanges, only store credit. You will be responsible for paying your own shipping costs for returning your item. Shipping fees will not be refunded or credited.

Cancellations

Any order cancellation will be refunded in the form of store credit.